Refund policy

Your Satisfaction Matters

We want you to feel confident in every purchase. If something isn’t right, we’ll work with you to find a solution.

Return Eligibility

Due to the personal nature of beauty and hair care products, we only accept returns on unopened and unused items within 14 days of delivery.

To be eligible for a return:

• Products must be sealed, unused, and in the original packaging.
• Items must be free of tampering and in good condition.

Non-returnable items:

• Opened or used products
• Final sale or clearance items
• Gift cards and promotional items
• Personalized bundles

How to Request a Return

1. Email info@majesticmaneusa.com within 14 days of receiving your order. Please include your order number and the reason for return.
2. Once approved, we’ll provide instructions for returning your item.
3. Customers are responsible for return shipping unless the product was damaged or incorrect. No restocking fee will be applied. 

Refunds

• Once your return is received and inspected, we’ll notify you by email.
• If approved, a refund will be issued to your original payment method within 5–7 business days.
• Original shipping charges are non-refundable unless your item arrived damaged or we sent the wrong product.

Damaged or Incorrect Products

If your order arrives damaged or incorrect, please contact us at info@majesticmane.com within 7 days of delivery. We’ll send a replacement or issue a refund at no cost to you.

Questions?

We’re happy to help. Contact us at info@majesticmaneusa.com or Toll Free at 1-800-640-2044 for any questions about your order.